Thank you for choosing our apparel collection. This Shipping Policy outlines key details about our shipping services to the United States and Canada, including delivery timelines, costs, processing procedures, and more. By placing an order with us, you acknowledge and agree to the terms below.
1. Shipping Coverage & Partners
We currently offer shipping to the United States and Canada only. To ensure reliable delivery, we partner with trusted carriers:
- United States: Orders are shipped via United States Postal Service (USPS).
- Canada: Orders are shipped via Canada Post.
2. Order Processing Time
All orders (including Shirt Collar Jackets, Hoodies, Workwear Jackets, Sweatshirts, and Kids' Sweatshirts) are processed within 1–2 business days after payment confirmation. Processing time excludes weekends (Saturday and Sunday) and major holidays (e.g., Christmas, Thanksgiving, New Year's Day), during which processing may be delayed by 1–2 additional days.
3. Shipping Options & Delivery Timelines
We offer standard and express shipping options for both US and Canadian customers. Delivery timelines start from the date your order is shipped (not the order placement date) and may vary based on your location:
Destination | Shipping Option | Delivery Timeline |
|---|
United States | Standard | 3–5 business days |
Express | 1–2 business days |
Canada | Standard | 4–7 business days |
Express | 2–3 business days |
4. Shipping Costs
Shipping costs are calculated based on your shipping address, order weight, and selected shipping option. The exact shipping fee will be displayed at checkout before you complete your order.
5. Remote Area Shipping
Orders shipped to remote regions (e.g., northern Canadian territories, US territories like Alaska, Hawaii, Puerto Rico) may experience extended delivery timelines (1–2 extra business days) and may incur additional shipping fees. These additional fees (if applicable) will be notified at checkout or via email after order placement.
6. Customs, Duties & Taxes (Canada Only)
For orders shipped to Canada, your package may be subject to import duties, taxes, and handling fees assessed by the Canada Border Services Agency (CBSA) or the local delivery carrier. Important Note: These charges are NOT included in the product prices or shipping fees you pay at checkout. The recipient is solely responsible for paying these fees upon delivery. We have no control over these charges and cannot predict their exact amount, as they vary based on Canadian customs regulations and the value of your order.
7. Missing or Delayed Orders
If your order does not arrive within the estimated delivery timeline, please first check the tracking status using the tracking number sent to your email after shipment. If the tracking information shows no updates or indicates a delay, contact our customer support team with your order number and tracking number within 15 days of the estimated delivery date. We will investigate the issue with our shipping partners and assist with filing claims for lost or significantly delayed shipments.
